Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group Holding, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand, Grafton Recruitment.
Grafton Recruitment was established in Serbia, in April 2024. Grafton Recruitment is one of the largest recruitment companies in Europe with 40 years’ experience on the market as a Global Search & Selection brand.
On behalf of our client, a well‑established bank, we are looking for an experienced and proactive professional to fill the following position: Business Process Coordinator.
Coordinate the execution of tasks within the scope of the organizational unit.
Oversee all processes under the unit’s responsibility and propose improvements.
Monitor and ensure timely completion of tasks.
Coordinate communication and information exchange between organizational units and external partners to secure necessary documentation and information.
Analyze existing business processes, track key process performance indicators (KPIs), and prepare reports and analytics to identify bottlenecks and monitor progress.
Design, document, and optimize end-to-end processes, ensuring alignment with the bank’s strategic goals.
Lead process improvement initiatives/workshops using methodologies such as Lean, Six Sigma, BPMN, or other relevant frameworks.
Develop and maintain process maps, workflows, and process management documentation to ensure clarity and transparency.
Manage change activities, including stakeholder engagement, communication, training, and support in adopting new processes.
Facilitate process management workshops, ensuring updates to key processes.
Support digital transformation projects introducing new platforms, channels, or customer-focused solutions.
Promote a culture of continuous improvement, encouraging process-oriented thinking across the organization.
Perform other tasks within the scope of the organizational unit as required by the nature of the role.
Execute instructions from the immediate supervisor related to tasks assigned to the position.
University degree, preferably in economics or social sciences.
Minimum of 5 years of experience in process management, preferably in banking.
Active knowledge of English and computer literacy.
Strong organizational skills, motivation, teamwork, initiative, creative thinking, and communication skills.