Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group Holding, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand Grafton Recruitment.
Grafton Recruitment was established in Serbia, in April 2024. Grafton Recruitment is one of the largest recruitment companies in Europe with 40 years’ experience on the market as a Global Search & Selection brand.
On behalf of our client, logistic and transportation company, we are looking for an experienced and proactive professional to fill in the following position: Dispatcher Team Leader.
Team Leadership: Supervise, train, and mentor staff while managing daily workloads and performance targets
Operational Oversight: Coordinate complex international shipments (Road) from origin to destination, ensuring optimal route planning
Carrier Management: Negotiate freight rates with carriers and build strategic partnerships to maintain competitive pricing
Compliance & Documentation: Ensure all international shipping documents (CMR, Bill of Lading, AWB) and customs requirements are accurately handled
Problem Resolution: Manage escalations, handle transport disruptions, and maintain high customer satisfaction through proactive communication
Financial Tracking: Monitor profit margins and ensure accurate invoicing of freight charges and additional costs
Minimum 3 years of experience in Freight Forwarding ROAD business between Balkan and EU with proven track record
Knowledge of all transport and customs regulations in Serbia, as well as all transport modes and technologies (Express, FTL, PTL/LTL, and palletized transport)
Expertise in the Serbian transport market, with a deep understanding of industry players and freight rates is must
Ability to work under stress and pressure in competitive business
Experience in leading team and coaching is desirable
Experience in managing international freight tenders
Experience with Key Accounting